Suport
Worker
The NDIS Workforce Capability Framework describes this role as a General Support Worker for NDIS-funded services. Responsibilities include following strategies in the participant's support plan and promoting participant-focused practices that respect their choices, rights, and decisions.
Job Description
• Current Worker Screening and WWCC (if required)
• First Aid Certificate
• Driver's License
• Reliable and insured vehicle
• NDIS Induction Module
• Smartphone.
• Relevant experience or Certificate III in Individual Support, Mental Health, Aged Care, Community Services, Disability Work, or similar
Qualifications / Requirements
•Full time / Part time / Casual
Type of Employment
General Tasks:
• Review participant's required tasks before starting
• Implement hygiene and infection control procedures
• Adjust tasks to meet participant's needs and preferences
• Record work as per organisation's requirements
Work Practices:
• Assist with daily activities and personal hygiene
• Perform home tasks such as food preparation and housework
• Undertake tasks outside the home like shopping
• Ensure varied social activities
• Provide emotional support and friendship
• Apply Child Safe Standards
• Report any risks of harm
Communication:
• Communicate clearly, inclusively, and respectfully
• Adapt to participant's age, culture, and cognitive ability
• Use the best communication methods
• Be persistent and patient
Building Trusted Relationships:
• Build mutual respect-based relationships
• Understand what makes participants feel safe and valued
• Work with participants and their important people
• Prioritise participant's voice during conflicts
• Recognise and report any threats
Rights:
• Support participants in expressing views and concerns.
Work Collaboratively:
• Support all stakeholders
• Recognise and utilise participant's skills and experience
• Keep participants informed
• Focus on strengths and be optimistic
Observe and Respond
• Review notes and support plans
• Identify needs and strategies
• Be observant, attentive, and present
• Act responsively and flexibly
• Celebrate goals and independence
• Maximise participant's control and confidence
Health and Safety:
• Discuss intermittent conditions and strategies with participants/supervisors
• Support access to health services
• Respond quickly to participant distress or health issues
• Identify and act on risks promptly
• Escalate risks to supervisor
• Promote independence and choice
• Avoid restrictive practices unless trained and approved
Main Duties / Responsibilities
• Verbal and written communication
• Ability to work with diverse ages, cultures, and ability levels
• Ability to build rapport and trust
• Strong time management and prioritisation
• Proficiency with Microsoft Office and other record-keeping systems
• Excellent problem-solving and conflict management
• Teamwork and maintaining good working relationships